Important Questions & Answers
Why are DOXAFER® so inexpensive despite their high quality?
You may have already noticed: Similar dog crates with our quality standards and the features of the DOXAFER® are not available on the market for under 500 EUR, if at all, as the DOXAFER® is technically and functionally an absolute novelty.
Nevertheless, we can be much more affordable because we cut out intermediaries and keep our company structure cost-efficient. We develop ourselves, we produce ourselves, we sell ourselves – from inventor to customer. The savings we make can be invested in better and more environmentally friendly materials, production processes, and the final price.
What are the delivery times?
Delivery times vary depending on location and shipping option. However, we usually ship orders within 1-2 business days of payment receipt.
Is the DOXAFER® crash-test certified?
All dog products on the market that have a crash test seal only document cargo securement. They say nothing about the safety of the dog, which is important to us. For this reason, we deliberately did not carry out such a crash test.
Since we connected the DOXAFER® directly to the vehicle frame using ISOFIX, the law on load securing is fulfilled many times over.
KESSETECH GmbH is currently working on new test standards and is developing measurement dummies that are intended to simulate the characteristics of a dog. With this, we continue to pursue our goal of finally launching crash tests that can record the effects on the dog.
The DOXAFER® forms such a strong protective shell around your dog that our engineers and all of us (we are all dog owners) are absolutely convinced that our product will achieve the best results. Once you hold the DOXAFER® in your hands, you too will immediately share the same conviction.
Is the interior of the DOXAFER® sufficiently ventilated?
The cover consists of 75% holes and only a maximum of 25% material. The extreme curvature ensures optimal ventilation of the box. We have created measurement protocols to ensure that no heat buildup occurs.
Is the interior floor more hard or soft?
The base is made of firm foam, but you can add a soft blanket. There is enough space.
Can the DOXAFER® be mounted in different orientations?
XS in any case, also S depending on the car. It's best to take the exterior depth of the respective size and measure it in the car.
Feel free to send us your car model and the desired DOXAFER® model. We will then check it for you.
What is the difference between the "vogue" and "noble" series?
The Noble is the elegant premium version of the Vogue – for all who want to offer their four-legged friend not only safety, but also style at the highest level.
The Noble stands out with its exclusive, modern quilting and embodies pure luxury. It is not just a dog car seat, but a statement: timeless, high-quality, and a real eye-catcher in your car. Perfect for you if you want the best for yourself and your dog – without compromise.
The Vogue remains a classic that impresses with functionality and chic design. But the Noble? That's for those special moments, for the wow effect on every drive. Your dog deserves only the best – and with the Noble, you have the chance to give them just that.
How tear-resistant is the box in a crash?
We understand your concern and would like to reassure you. The forces that arise in extreme situations, such as strong centrifugal forces, would indeed be dangerous for all occupants. Of course, no safety system can absorb everything. But the safety systems of the DOXAFER® are designed to withstand many times the maximum load of the Isofix connection – even with the maximum load we specify in the size description.
The DOXAFER® itself is designed to deform on impact and absorb so much energy that the zipper (located at the top and on the side) only has to withstand a small portion of the forces. This means that the tearing force you might be concerned about will not even occur to that extent.
Can you change or cancel your order?
Order changes or cancellations are usually possible as long as the order has not yet shipped. Please contact our customer service as soon as possible for assistance.
Why shipping costs?
Our shipping costs are made up of several individual items:
1.) Assembly of the box
2.) Assembling the cardboard packaging
3.) Careful packaging
4.) Preparing and dispatching for shipping
For smaller boxes, the shipping process takes an average of 27 minutes. This means approximately 13.00 EUR in wages and ancillary wage costs for us (we pay our employees significantly above the minimum wage so that they can provide well for their families), plus 9.00 EUR in material costs and 8.50 EUR in shipping fees.
For boxes in sizes M and L, special shipping costs apply because these are considered bulky goods. You pay 26.50 EUR per package, but the actual shipping cost for us per DOXAFER® is 55 EUR. Why? It's simple: we deliver the DOXAFER® to you completely pre-assembled! You don't have to build anything – just attach the Isofix mount, and you're ready to go.
The shipping costs for sizes XXS, XS, and S are therefore well over 30 EUR. From size M, they are even over 50 EUR, but we cover more than half so that you receive a DOXAFER® that is ready for immediate use!
How do you place an order?
To place an order, simply visit our website and add the desired product to your shopping cart. Then follow the checkout instructions and enter your shipping and payment information.
What payment methods do we accept?
We accept various payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, Klarna invoice payment, GooglePay, and ApplePay.
What is your return policy?
We're sorry you're not satisfied! You can return your DOXAFER® within 14 days without any problems. Please note that you will have to cover the shipping costs for the return yourself. Once your package has arrived and we have checked it, we will refund the full purchase price of the seat to you.
Please contact our customer service at info@doxafer.de and under NO CIRCUMSTANCES simply return your product, as it cannot be accepted without information.
If you have any questions or need support, we are happy to help!
Are your payment details secure?
Yes, we take the security of your payment information seriously. We use secure encryption technologies and adhere to strict data protection policies to ensure your data is protected.
How can you contact us?
You can contact us via email at info@doxafer.de. Just visit our contact page for more information.
Do two DOXAFER® fit?
If you would like to have two DOXAFER installed in your car at the same time, we only need the following measurement from you to recommend possible size combinations.
Simply measure the distance between the right Isofix hook of the left seat and the left Isofix hook of the right seat with a folding rule or tape measure. Always from the center of the hook to the center of the hook.